Return Policy
Please be aware that neither SRI JEYAPRABHA JEWELLERSPVT LTD nor the Platform will entertain any requests for cancellation or refund of payments made by users for services rendered.
Upon purchasing products through SRI JEYAPRABHA JEWELLERS' Platform, you do not have the right to request a return or process a return on the Platform. SRI JEYAPRABHA JEWELLERS PVT LTD specializes in Gold and Silver items, and therefore, returns of goods or products once delivered are not possible.Under no circumstances will you be allowed to return goods once they have been delivered.
However, you may exchange products, and exchanges will be based on various external factors such as market rate and wastage according to market standards, and will be at your sole cost and expense, as detailed on the Platform.If the goods delivered are damaged upon receipt, not delivered, or if there has been a transaction processing error, you may request a replacement by contacting customer care at 9443242378 within 24 hours from the delivery of the product.
A return request will only be considered if you provide sufficient proof that the product was damaged upon delivery or that the delivered product is incorrect.
The return or refund process will not be initiated by the Platform if you do not have sufficient proof of the issue.
All requests should be made by emailing support@srijeyaprabhajewellers.com, which is the official mode of communication with SRI JEYAPRABHA JEWELLERSPVT LTD. Other means of communication will not be accepted.
Cancellation Policy
As a user, you do not have the right to cancel your order once it has been placed.
SRI JEYAPRABHA JEWELLERS PVT LTD reserves the right to cancel any order(s) at its sole discretion
